If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer returns or exchanges within 5 days of receiving your order. You can return your product for , a different product, or a refund.
Please note the following exceptions to our return and exchange policy:
Discounted items are final and cannot be returned or exchanged
Returned items must be returned in original packaging
Returned items must have no visible signs of wear or use
To initiate a return or exchange, please complete the following steps:
Email help@lathonhartwell.com
In the subject include order number, and product you are returning. (Color , Item and/or size if applicable)
Allow us 24 Hours to respond to your email
Additional Information:
You will receive your refund the day the item arrives back at Lathon Hartwell.
Your replacement product will be shipped 3 days after receipt of the original product.
Currently store credit isn’t offered.
The customer will have to pay for all shipping costs back to Lathon Hartwell
The Customer is subject to a 15% restocking fee of the purchased price.
Without proof that the item was shipped “lost returns” will not refunded
Damaged returns will be handled on a case by case basis. If the product is not in original condition that it was shipped in (determined by Lathon Hartwell) Partial or no money will be given back during the refund.
If you have additional questions please dont hesitate to email us “help@lathonhartwell.com”